Terms of Service
Last updated
The agreement between you and us. It is short on purpose.
Who we are
California Safety Programs is the website and product of Luminescent Touch LLC, which has filed “California Safety Programs” as a fictitious business name. Luminescent Touch LLC has also done business as Luminescent Compliance, and that name may appear on Stripe receipts and card statements for purchases from us. “We” and “us” in these terms mean Luminescent Touch LLC, and it is Luminescent Touch LLC you are contracting with. Reach us through the contact form or at support@californiasafetyprograms.com.
What you are buying
A tool that produces written health and safety programs from the answers you give it, keeps them versioned, and reminds you when they are due for review. What each tier includes is on the pricing page, and two complete sample programs are published so you can read the real output before buying.
- Starter — $ for the first year, then $ a year. The first-year price is available once per customer; a customer who has already had it pays $
- Pro — $ a year
- Single document — $, one payment, no renewal
Renewal and cancellation
Starter and Pro are subscriptions and renew automatically every year on the anniversary of your purchase, at the renewal price above, until you cancel. You are told this and asked to agree to it before you are taken to payment, and again on the payment page itself.
You can cancel at any time, online, from your billing page. Cancelling stops the next charge. It does not remove anything you have already downloaded, and it does not delete your account. If you cannot sign in, or cancelling online does not work, email us and we will cancel it for you — you should not have to fight a page to stop paying us.
A single-document purchase is a one-off payment and never renews.
Upgrading from Starter to Pro changes the subscription you already have. It does not start a second one. You pay the difference for the rest of your current year, which is shown to you before you agree, and the subscription then renews at the Pro price on the renewal date it already had.
Refunds
Each payment — a first purchase, a renewal or an upgrade — is refundable in full for seven days from the payment, until you download an editable file under that purchase. Reading the watermarked preview never counts, and regenerating a program does not start a new window. A full refund of a subscription payment also cancels the subscription. The full terms, and the reasoning behind them, are on the refund policy page.
The documents are yours
Every program this generates for you is yours to use, edit, print, distribute to your employees and keep — during your subscription and after it ends. We claim no ownership of them and no licence back. Download and keep your own copies of what you want to keep.
When a subscription ends, the versions you downloaded while it was active stay available to download again from your account. A version you had not downloaded, or one generated afterwards, needs a subscription. So does anything downloaded under a payment that was refunded in full.
The software, the site and the underlying templates remain ours. Please do not resell the generated documents as a product of your own, scrape the site, or use it to build a competing generator.
What this is not
We are not your lawyer, and this is not legal advice. A generated program is a starting point. It should be read, adapted to what actually happens at your workplace, and reviewed before you adopt it.
We do not guarantee any inspection outcome. Cal/OSHA judges a program by whether it is effective — whether it is followed, whether your employees know about it, whether it was communicated to them, and whether the hazards it finds actually get fixed. No document can do those things for you, and we will not pretend otherwise to make a sale.
We also do not walk your site, run air monitoring, fit-test your crew, deliver their training, or stand next to you in an inspection. Those need a person on site.
Your side of it
The programs are only as accurate as the answers you give. You are responsible for the accuracy of what you enter, for reviewing the output before adopting it, for keeping your login credentials to yourself, and for the personal information about your employees that you choose to put into records here — see privacy.
Availability
We will keep the service running and your data backed up, but we do not promise uninterrupted availability. This is a small operation and we would rather say so than print an uptime number we cannot stand behind. Download your documents and keep your own copies.
Liability
To the extent the law allows, our total liability to you for anything arising out of this service is limited to what you paid us in the twelve months before the claim. We are not liable for lost profits, lost business, or regulatory penalties. Nothing here limits any liability that cannot lawfully be limited.
Ending it
You can cancel a subscription from the billing page and stop using the service at any time. Contact us if you want to request closure of your account. Account closure does not necessarily erase transaction, payment, consent, security, or other records that we reasonably need to retain. We may suspend an account that is being used to attack the service or break the law, and we will tell you why.
Changes and governing law
If we change these terms in a way that matters, we will tell account holders rather than quietly editing the page, and a price change never applies to a renewal you have already been told the price of. These terms are governed by the law of the State of California.
See also the refund policy and privacy.